Patients & Visitors
Effective Wednesday, November 17, 2021, visitation is as follows at Plateau Medical Center:
General/Swing
Open visiting hours from 8 a.m. to 8 p.m.
Visiting may be restricted by request of the healthcare team, should visitation interfere with the patient's progress.
- 2 visitors per patient will be allowed at one time, when a roommate is present. Special arrangements may be possible relocating to single rooms or using waiting rooms for large gatherings.
- Children under 16 years of age should not be admitted as visitors to the hospital except in the company of a responsible adult.
- In order to assure patient privacy and the prompt delivery of care, visitors may be asked to wait in the waiting room.
- Large families are encouraged to designate one or two contact person(s). This person would then receive all status updates.
- Pediatric patients under the age of 18 must have one parent/guardian remain with them around the clock.
- Any visitor staying overnight will sleep in the family lounge, on rollaway or recliner in the patient room. At no time is the visitor to sleep in the second bed if one is in the room.
Visiting hours from 8 p.m. to 8 a.m. are only allowed when a special circumstance has occurred and can be approved by the nurse providing care to the patient. Examples include but not limited to:
- Critical and end of life changes in patient's condition
- Special needs of patient including safety considerations and developmental needs.
- Appointments for family to meet with the physician providing care
ICU
- Visiting hours are from 8 a.m. to 8 p.m. at the discretion of the nurse.
- Infectious diseases can delay a patient's recovery. Active surveillance by the nursing staff is required to ensure visitors are free from obvious signs of contagion such as cough, cold, or open wounds.
Emergency Department
- Two visitors will be allowed with each patient.
- During emergent situations/activities all visitors will remain in the waiting room.
- In special circumstances the nursing staff can modify practice to meet the need of the patient and family.
- Patient/family will be asked to identify one contact person who will receive all information. This contact person will relay information to the rest of the family or support system.
- Visitors are to wait in treatment room or waiting room only. Visitors are not allowed to wait in the hallways.
Outpatient Surgery and Preop Holding Rooms
Two visitors may be present. Children 12 years of age and older may visit when accompanied by an adult.
PACU
Visitation in the PACU area is limited to special circumstance only.
Exceptions to Listed Policy:
- Visitors may be restricted by expressed request of the patient or by the physician, nursing supervisor or nurse in change of the unit when visiting may interfere with patient care or unit activities.
- Physician order
- Visitation policy will be modified if family/visitors are exhibiting signs/symptoms of communicable disease or have known exposure.
- Visitation may be restricted in instances of outbreaks such as influenza. This will be at the discretion of the Infection Control Committee/Committee Chair or by order of the Bureau of Public Health
- Visitors with obvious respiratory illness or other communicable disease will be asked not to visit until symptoms subside.
At Plateau Medical Center, we understand that coming to the hospital as a patient or as a loved one's support person can be a difficult, often overwhelming experience. Whether you’re preparing for a hospital stay or stopping by to see friends and family, knowing where to go and what to bring will help make your visit less stressful. To make your experience easier, we want to provide you with helpful information you may need to plan your visit, such as what to expect, parking instructions, transportation and more.